What is Xpress Order?
Xpress Order is a QR ordering and table operations system for Philippine restaurants. Customers scan a table QR code, browse a live menu, submit orders, and staff manage them through queue and table status views.
FAQ
Answers about Xpress Order QR ordering.
Clear answers for restaurant owners, managers, and operators comparing QR menus, table ordering systems, and lightweight restaurant operations software.
Is it a full POS replacement?
No. It is not sold as a full POS replacement yet. It does not currently include BIR-accredited receipts, payment gateway integration, split-bill, loyalty, offline mode, or SMS/email notifications. Stock control, discounts, and daily, monthly, and yearly sales reports are included.
How much does it cost?
Starter is ₱799/month, Standard is ₱1,499/month, and Pro is ₱2,499/month per branch. All plans ship the full system with unlimited tables, staff, and menu items. Setup fees: ₱0 for Starter (self-serve), ₱5,000 for Standard, ₱8,000 for Pro. Annual billing gives two months free.
What is the difference between Starter, Standard, and Pro?
All three ship the same software. They differ on service: Starter is self-serve with email support; Standard adds a 1-hour kickoff call, 50 menu items encoded, 1 menu refresh per month, and Email + Viber support; Pro adds on-site Metro Manila setup, 100 items encoded plus photo cleanup, unlimited menu refresh, hardware config session, quarterly business review, quarterly training refresh, and phone priority support with 4-hour response.
Which plan is recommended?
Standard is the recommended default for most local dine-in restaurants — it covers a managed launch, basic monthly menu help, and Email + Viber support without the on-site or hardware-config commitments of Pro.
Does it work for cafes and milk tea shops?
Yes, for cafes and milk tea shops with seated dine-in. Customers scan a table QR, browse the menu, choose modifiers like sugar level or toppings, and submit their order. Takeout-only counters are not the current focus; pickup mode is on the roadmap.
Does it support online payments?
Not yet. The current scope supports cash, card, or cashless method tagging per booking for reporting. Gateway integrations should be treated as a future feature.
Do I need to buy a printer or special hardware?
No. Xpress Order runs on any phone, tablet, or laptop browser. If a venue already has an ESC-POS network kitchen printer, it can be connected for kitchen tickets and invoice printing — fully optional and client-supplied.
Can I track stock and apply discounts?
Yes. Per-item stock with daily auto-reset prevents overselling. Discounts can be applied per item or to the whole cart, in fixed peso or percent, with correct tax handling.
Is there a free trial or refund policy?
Starter ships with a 14-day free trial — full software access, cancel any time before billing starts. Standard and Pro come with a 30-day money-back guarantee: if the system does not work for your venue inside the first month, we refund the monthly fee. Setup fees cover encoding labor and are not refunded.